Answer the questions before the first conversation
Explain who the practice supports, how sessions work and the next step. Web design for therapists should leave room for considered reading, without a crowded or insistent interface.
Therapists & counsellors
Therapist website design with Webflow.
I design websites for therapists and counsellors that help people understand the practice and decide how to get in touch. Calm presentation, useful service information and a manageable publishing setup all matter.
Design / Development / Content systems
Karin Young Counselling
Figma design & Wix-to-Webflow redesign
Selected teams I have worked with
The page has a job to do
Make reaching out
feel straightforward.
Keep the practice information current
Make service, practitioner and practical details straightforward to update. Agree how a change to availability or the contact route reaches the right pages.
Selected work / Cornerstone Counselling
A considered service site.
A maintainable structure.
For Cornerstone Counselling, I designed and built a Webflow website with a calm visual tone, clear navigation and reusable content structures.
The work included Stripe connections for session payments and donations. Website content, contact and payment responsibilities are considered as separate parts of the practice journey.
Make the connections useful
Less copying.
Better handoffs.
Choose connections around the practice’s real process, from an initial enquiry to a separate booking or payment service.
Talk through your setupPractice and service content
Structure the services, practitioner information and practical details so the practice can keep them current.
Explore website supportEnquiries and booking handoffs
Collect the contact details needed for the next conversation, then use the practice’s agreed route for more sensitive information.
Explore a website buildPayment service connections
Use an appropriate provider where payments are in scope, with clear ownership for receipts, cancellations and support.
Explore connected developmentA therapy website enquiry review
Check the information someone needs before reaching out, and what the practice receives.
0 of 6 ready
Download checklist (CSV)No email needed. Download the blank planning sheet and open it in Excel or Google Sheets.
A practical starting point
Therapy service page and enquiry-path planner
Review the service page and first contact as one journey. Keep the initial task clear and agree where information belongs before adding form fields.
Completed fictional practice example. The wording, roles and routes are illustrative, separate from Karin Young or Cornerstone client processes.
Service introduction
- Example decision
- Explain the support offered using approved practice wording.
- Owner
- Practice lead
- Review check
- The intended audience and service boundaries are understandable.
Practical information
- Example decision
- Give the agreed format, location and route to ask about availability.
- Owner
- Practice editor
- Review check
- Information is current and readable on a phone.
Initial enquiry
- Example decision
- Ask for relevant contact details and a preferred reply route.
- Owner
- Enquiry owner
- Review check
- Labels and next steps are clear, with no request for an unnecessary personal history.
Sensitive follow-up
- Example decision
- Use a separately agreed process if more detailed information is needed.
- Owner
- Practice lead
- Review check
- The receiving team knows which process to use and who owns it.
Confirmation
- Example decision
- Explain when and how the practice normally responds.
- Owner
- Enquiry owner
- Review check
- The acknowledgement matches the actual follow-up process.
Use this with your team
- Choose one service page and follow the contact route as a new visitor.
- Replace the example decisions with your practice’s approved information and actual owners.
- Test with fictional details, then review the receiving process with the practice lead.
ICO: health and special-category dataThe practice should review the intended information and its handling. This website planning worksheet does not establish a suitable clinical information system.
W3C WAI: forms tutorialUse this guidance when reviewing labels, instructions, validation and clear success or error messages. Ask only for information needed for the task.
Before we get started
A few useful
questions.
Can you redesign a therapist’s existing website?
Yes. Karin Young’s project involved redesigning an existing Wix website in Figma and rebuilding it in Webflow. We can review the current site first and decide whether a full rebuild or focused changes are useful.
Can the practice update its own content?
Yes. We can agree reusable pages and editable fields for the updates you make regularly, with a practical handover. Changes to the site structure can remain part of an ongoing support scope.
Should the enquiry form ask for a full personal history?
We should first agree what is needed to arrange the next conversation. Detailed or sensitive information needs a suitable process chosen by the practice, rather than being added casually to a marketing form.
Do the examples include a clinical booking or patient-record system?
The examples here are practice websites and connected website journeys. A clinical booking, patient-record or care-delivery system would need its own requirements, owners and technical scope.
Your next chapter
Let’s make
it clearer.
Share the current practice website and how people contact or book with you. I can help make the information and next step clearer without adding unnecessary complexity.
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